Monthly Archives: May 2018

Prentice Hall Customers

3.1 IT ANALYZES AND RESULT OF THE RESEARCH? Graph 1 – Quality in the attendance As we can evaluate the graph above, perceives that the service given for sobral the Mitsubishi concessionaire, meets in an excellent level. This research presents a previous recognition of the customers that searchs attendance qualified that the same one offers. Graph 2 – service given in the maintenance sector In accordance with the research of field, made through a questionnaire can be perceived that evaluation made for the services given in the sector of maintenance of the concessionaire presents an excellent result although the few people not to be satisfied. Graph 3? Factors of In agreement satisfaction present the graph the company have a high degree of cordialidade with the customers. Graph 4? Factors of insatisfao the evaluation of the research made with the customer internal of the concessionaire, evidences that it does not have customer unsatisfied with the services given for same the 4 FINAL CONSIDERATION In days of great competitividades, the importance of the quality perceived for the customers tends if to become still bigger, raising itself, each time more, the demanded levels of minimum quality. In the truth, perhaps, the notion of value perceived for the customer, understood as resulted of the comparison between benefits and costs involving perceived quality and price, the best a loyalty of the customer and the success of market of the institution. Satisfied or indifferent customers can be attracted by competitors. The satisfied customer with the mark, however, is more inclined to remain faithful the spite of attractive competitive offers.

Another point important to detach is perhaps that studies indicate that the consumer is each more demanding day, because already do not need to beg for scarce goods and the volume of available services, as well as, of rendering comes frightfully in recent years increasing. However, to deal with these situations exist countless instruments to the disposal of the involved professionals with such activities. The companies, independent of the performance sector, had never had as much access to the technology to know its customers and to learn if to relate with them. The products are if becoming each time more seemed, this form, what it goes to make the difference is the service, however, if it cannot forget that to give a good service it is very difficult, and the price that the organizations pay when does not obtain to satisfy its customers is very high, therefore in the market highly competitive it is who goes to determine if, in the end of the accounts, the business or the company survives or not. It adds this the fact of that when a customer abandons the company for the fact of the service not to have taken care of its expectations, to attract it again, if it becomes much more expensive and difficult that to conquer a new customer.

5 BIBLIOGRAPHICAL REFERENCES HOFFMAN, K. Douglas; BATESON, E.G. John. Principles of marketing of services: concepts, strategies and cases. So Paulo: Thomson, 2003. KOTLER, Philip. Administration of Marketing: The edition of the new millenium. 10 ed. So Paulo: Prentice Hall, 2000. 6 ______. Methods and techniques of social research.


One perceives that these are still very restricted subjects and tools and that little hears to speak in area of the accounting, but that after adopted they go to bring many benefits for the classroom, being simplified and facilitating the work of the maranhenses accountants. To collect information. Information is to be able. The achismo is not possible to take no decision on the basis of excellent. Therefore the accountant must if he strengthens continued to increase its knowledge under all the possible forms, must have deep knowledge of what he wants and what makes. It must search new information and always learn everything what it will be related with its business (customers, suppliers, partners, competitors, collaborators, etc.). In this aspect, CONSENZA (P.

61, 2001) emphasizes that: Those professionals who, today, still are imprisoned to the past and alone know, exclusively, the accounting, in terms of ' ' departures dobradas' ' , debiting and crediting without adding no value to the company, they will be with its counted days. Therefore, even so the countable professional of the city of So Lus acts massive in the sphere of the micron and small companies, nothing exempt to it of the search for an accounting that adds value to its customers, a time that the trend contemporary points with respect to this. In other words, that professional who if finds in the zone of comfort of the mere fiscal accounting, will have that to adjust themselves in such a way to the new molds demanded for the competitive market, how much for the new legislation, duly warned to be to the edge of the standards pled on the part of the companies. Leadership. It is to be capable to motivate and to influence people, to be somebody where all trust, is to know to delegate tasks, and to define objectives leading the people in direction its ideas or solutions of problems.

Intellectual Capital

In such a way, to follow some models of mensurao will be presented of Capital: 2.3.1Diferena enters the Value of Market and the Countable Value (Market-to-book); As STEWART (1998) this is a method that if it bases on the application of the following equation: CI = VM? VC CI = Capital Intellectual, VM = Value of Market of the company VC = countable Value of the company According to GOALS (2000), this method is very used by the easy applicability of calculation. The value of market (VM) is the value of the actions negotiated in Stock exchange, the countable value (VC) is removed of the value divulged in the Patrimonial Rocking and the value of the intellectual capital (CI) is the difference between these two values. 2.3.2Razo enters the value of market and countable value (Market-to-book) In accordance with STEWART (1998), this method is based on the application of the following equation: CI = VM/VC intellectual capital CI= VM = value of market of company VC= countable value of the company.

The equation demonstrates that when VM/VC will be greater that one, it has intellectual capital, being thus, the more to the company it possesss knowledge, greater will be the relation (VM/VC). 2.3.3′ ‘ Q’ ‘ of Tobin the method created by economist, Nobel, James Tobin, if of the one through the comparison enters the value of market and the spare cost of the Assets. STEWART (1998) tells that the method was developed with the intention to foresee investment independent of macroeconomic influences. Moreover, it tells that companies where the intellectual capital is abundant, as software industries, present values of ‘ ‘ Q’ ‘ greaters that companies of situated transformation at the beginning of the productive chain, where the physical capital is intensive..

Argentina Minutes

Always remember when you feel depressed is when we most need to fight, because that is a sign that the next hit nearby. And the former has a double significance, because as you know you can not surrender to any adversity, dump a positive energy that will directly benefit you in your self-esteem and also to the extent that this is a way of life, others so will result in you and you will also receive the positive energy of others. That is, what I said in another article: look at yourself as a winner and be a winner. Act like a winner and will treat you as a winner. But attention, based on previous behavior always humble, because otherwise it would be the typical bully who believes las and not really worth anything and wants to cover his lack of security shouting from the rooftops that is important. The real winner is the one who quietly goes on believing in their own forces.

And it is not necessarily the winner goes first in a contest, but mainly is a winner who tries to be better every day. Returning to the concept of never giving up, I'll make an analogy to understand what I want to convey: Suppose it is the final of the World Cup and as everyone knows each player must play 90 minutes. Are you going to think that because to take out the ball forward ten yards from the arc during the eighty minutes, while 0-0 is going to pay?. No, will continue during the 10 minutes missing, because they know that any time can be given the opportunity to get the goal that I rise to the biggest victory of his life. Yes, even though some of those 80 minutes will have made past mistakes, lying on the ground, pushed, insulted, insisting he will defend the jersey they wear, because above all these adversities that may have suffered during the course of the game, he knows as a scorer that after the effort, is waiting for the World Cup to be lifted in his hands. That desire is that player must be a light to guide us each of us in our future. Therefore, every year of our lives we must take it like a final of the World, where we made mistakes, where sometimes we will not play well. But the important thing is knowing we can and what is easy to get no value, so the more rugged is the way, we think that our reward will be more rewarding. So in those moments that we feel we must look ahead shot and saw the World Cup that we are waiting, because until time runs out, the match is never lost. To learn more about the law of attraction and access a directory with the best links to books and articles dealing with the Law of Attraction and Quantum Physics can enter free from Mar del Plata, Argentina, to the whole world Walter Daniel Genga. Novelist and writer on various topics and features that make the law of attraction.

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